Privacy Policy

1. Introduction

TradeAlgoSuite Technologies Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Payment Information: Billing address and payment details (processed securely by Stripe)
• Communication Data: Information you provide when contacting our support team
• Survey Responses: Feedback and responses to optional surveys

2.2 Information Collected Automatically

• Usage Data: How you interact with our software and website
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and pages viewed
• Cookies: Small data files stored on your device (see Section 7)

2.3 Information We Do NOT Collect

• Your trading account credentials or passwords
• Your trading history or positions
• Your broker account balance or financial details
• Full payment card numbers (handled by Stripe)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your subscription payments
• Send you important updates about your account or our Services
• Respond to your enquiries and provide customer support
• Send marketing communications (with your consent)
• Analyse usage patterns to improve user experience
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfil our contract with you
• Legitimate Interest: Processing necessary for our legitimate business interests
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legal Obligation: Processing necessary to comply with legal requirements

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate our business (e.g., Stripe for payments, email service providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and employee training

7. Cookies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our site
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser. However, disabling certain cookies may affect website functionality.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by law. When you cancel your account, we will delete or anonymise your personal data within 90 days, except where we need to retain it for legal or compliance purposes.

9. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request limitation of processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at support@tradealgosuite.com. We will respond within 30 days.

10. International Transfers

Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

11. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on our website and, where appropriate, by email. Your continued use of our Services after such changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@tradealgosuite.com
Company: TradeAlgoSuite Technologies Ltd
Location: United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated: ico.org.uk