Refund Policy

1. Our Commitment

At TradeAlgoSuite, we want you to be completely satisfied with your purchase. We understand that choosing trading software is an important decision, and we want you to have the confidence to try our tools risk-free.

That's why we offer a straightforward 30-day money-back guarantee on all subscription plans.

2. Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 30 days of your initial purchase
• You are a first-time customer (refunds are not available for repeat subscriptions)
• You have not violated our Terms of Service

3. How to Request a Refund

To request a refund, simply:

1. Send an email to support@tradealgosuite.com with the subject line "Refund Request"
2. Include your details: Your name, email address used for the account, and the date of purchase
3. Optional:Let us know why you're requesting a refund — your feedback helps us improve

4. Refund Processing

Once we receive your refund request:

• We will acknowledge your request within 24-48 hours
• Refunds are processed within 5-7 business days
• The refund will be credited to your original payment method
• Your access to the software will be terminated upon refund

Please note that while we process refunds promptly, the time it takes for the refund to appear in your account depends on your payment provider (typically 5-10 business days).

5. Free Trial Period

If you signed up for a free trial, you will not be charged until the trial period ends. You can cancel your trial at any time before it ends to avoid being charged.

If you forget to cancel and are charged, the 30-day refund policy still applies from the date of your first payment.

6. Subscription Cancellation

You can cancel your subscription at any time. Here's what happens when you cancel:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for the next billing cycle
• No partial refunds are given for unused time within a billing period (except within the 30-day guarantee)

7. Exceptions

Refunds may not be available in the following situations:

• Requests made after 30 days from the initial purchase date
• Repeat purchases by customers who have previously received a refund
• Accounts suspended or terminated for Terms of Service violations
• Chargebacks or payment disputes initiated without first contacting us

8. Chargebacks

We kindly ask that you contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks are expensive for small businesses and can usually be avoided by simply reaching out to our support team.

If you initiate a chargeback without first contacting us for a refund, you may be permanently banned from using our services.

9. Contact Us

If you have any questions about our refund policy or need assistance, please don't hesitate to contact us:

Email: support@tradealgosuite.com
Response Time: Within 24-48 hours
Company: TradeAlgoSuite Technologies Ltd
Location: United Kingdom